Assistant Case Manager

Posted: 08/28/2022

Job Title: Assistant Case Manager
Reports To: Permanent Supportive Housing Manager
Department: Clinical
Location: Batavia, NY
Salary: $20.50/hr Full Time
Hours: Tuesday-Saturday, day/evening shifts


Eagle Star Housing is a non-profit organization located in Upstate New York that has been providing transitional housing and supportive services to Veterans since 2012. We pride ourselves in providing the most comfortable and supportive environments possible to ensure Veterans can successfully reach their individualized goals.

Eagle Star Housing is looking for qualified candidates to provide supportive services to residents in a
Permanent Supportive Housing program located at one site. These candidates should be passionate about access to affordable housing and working with those that have served in the United States Armed Forces.
The primary goal is to assist Veterans in achieving increased stability and self-sufficiency using a strengths- based, Housing First approach.

Position Summary:

Under the direction of the Permanent Supportive Housing Manager, the candidate will assist in ensuring full capacity in 28 permanent supportive housing units under the guidelines of the Empire State Supportive
Housing Initiative (ESSHI) for those that have served in the United States Armed Forces. Within these guidelines, and at the direction of the Housing Manager, Veterans will require case management, individualized service plans, coordination with outside providers and weekly structured activities to include life skills. Additional functions performed include goal planning, connecting clients to community resources, home visits, and rental payment monitoring. It also includes assisting Veterans in housing searches if they no longer require the supportive housing program. Work is accomplished by advising and motivating program participants to accomplish their goals.

Candidate will coordinate and work collaboratively with the Housing Manager to identify individualized resident needs are met. Candidate will assist residents in getting settled into their apartment and will ensure regular check-ins with those tenants to ensure successful transition. Candidate will collaborate with community partners, facilitate group activities, and maintain notes on each resident in an electronic medical record. Must be a good team player, have excellent written and verbal communication skills and be a self- starter. Must have a positive attitude and be a thoughtful and creative thinker.

Essential Functions:

  • Provides supportive case management to 28 clients assisting them to reach their goals.
  • Greets new tenants on arrival, shows new ESSHI tenant to their unit, provide basic tour of building.
  • Provides review of included services eligible to those enrolled in ESSHI program.
  • Assist tenant in identifying needs to sustain unit in supportive housing.
  • Assist tenant in getting settled into ESSHI unit.
  • Conducts unit checks with tenant at minimum once per month.
  • Works with the resident to resolve issues around lease and/or program rules with the landlord.
  • Acts as liaison and works in conjunction with the Housing Manager to make sure tenant makes monthly visit and completes any necessary requirements as directed by agency.
  • Ensures all initial linkages to community providers are established and maintained.
  • Collaborates with all service providers and establishes team communication plan.
  • Advocates for additional services and linkages as appropriate based on any observed or reported change in conditions.
  • Collaborates with all ESSHI team members for active involvement in ESSHI programing.
  • Attends team meetings.
  • Maintains current documentation related to admission, continued check-ins, and annually.
  • Assists with resident income verification and obtaining paperwork necessary to do so.
  • Updates Goal Plans with program participants using a case management approach.
  • Completes monthly apartment visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.
  • Respects and maintains resident confidentiality and demonstrates a positive and caring attitude toward all residents and staff.
  • Practices and promotes positive peer and resident relations.
  • Participates in and promotes quality improvement and maintains clear communications with the

House Manager regarding house needs and incidents.

  • Maintains a continuous physical presence within the house during working hours and responds to request for assistance.
  • Maintains positive and collaborative relationship with leasing agent.
  • Identifies opportunities for improvement in all aspects of the program.
  • Assists with implementation of policies and programs.
  • Identifies and promptly addresses unsafe practices and other safety issues in the house.
  • Engages and educates community partners on the Supportive Housing program to increase referral rates.
  • Accepts responsibility for personal professional development and demonstrates desire for personal growth.
  • Attends staff meetings and other meetings as required by supervisor.
  • Performs other duties as assigned.

Preferred candidate will have a bachelor’s degree in Human Services, Social Services, Psychology or related field. Experience in the human services field can be substituted for educational preferences. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Travel is required and an unrestricted license is mandatory. Must possess the ability to make independent decisions as necessary and have a working knowledge of computer technology. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public.

Math Ability:
Ability to calculate figures and amounts such as proportions and percentages.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms and talk or hear.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $20.50 per hour


  • 401(k)
  • Dental insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Evening shift
  • Weekend availability


  • High school or equivalent (Preferred)

Work Location: One location