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Branch Operations Specialist
Responsible for performing a variety of duties to support the efficient and accurate paying and receiving function as well as support the consumer sales and service function of the branches according to Company policies and procedures; perform policy and procedural audits within assigned branch region; coordinate work within the unit, as well as with other units and/or departments; report pertinent information to the Community Banking Associate; respond to inquiries or requests for information. Support the
Tompkins Insurance Agencies, Inc.Customer Experience Agent
Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems with a good knowledge of company, services, and products for retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be
Tompkins Insurance Agencies, Inc.
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